General conditions

The User undertakes, in general, to use the Store, to acquire the Products and to use each of the Store's services diligently, in accordance with the law, morals, public order and the provisions of these Conditions General, and must also refrain from using them in any way that may prevent, damage or deteriorate the normal operation and enjoyment of the Store by Users or that could injure or cause damage to the goods and rights of STEPR Retail, its suppliers, Users or in general of any third party.

The offers, promotions and discount codes in force will not be cumulative with each other or the interest-free financing option. The interest-free financing option is applicable for products between € 500 and € 6,000 always on their PVP price free of promotions and discounts. If you need more information about these terms, do not hesitate to contact us via phone or by writing to [email protected]

a) The store reserves the right to decide, at all times, the Products offered to Users through the Store. In particular, Force USA Retail may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions. Also, STEPR Retail reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of Products offered in the Store.

b) The Products included in the Store will correspond in the most reliable way that allows the web display technology to the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros and include VAT, unless otherwise indicated.

a) Within a maximum period of twenty-four (24) hours, STEPR Retail will send an email to the User, confirming the purchase, Said email will assing a reference code of the purchase, and will detail the characteristics of the product, its price, the shipping costs and the data of the different options to make the payment of the Products to STEPR Retail.

b) The User who purchases a product through the Store must make the payment through the payment systems specifically detailed in the Store.
The bank card with which the payment is made must have a Spanish bank or saving bank as the issuing financial institution,

c) STEPR Retail will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be made in the Spanish language.

d) The order confirmation sent by STEPR Retail It is not valid as an invoice, only as proof of purchase. STEPR Retail will send the corresponding with the Product.

a) For any incident, claim or exercise of their rights, the User may send an email to the address [email protected]

b) You can also process any incident in our store / showroom in Avda. Corts Catalanes 9, Nave 1ª, 08173 San Cugat, Barcelona, SPAIN.

a) The Products purchased through the Website will be sent to the delivery address indicated by the User once the payment has been verified, with the maximum term of delivery being thirty (30) days established by Law. However, the delivery time of STEPR Retail is 8-12 working days approximately once shipped.

b) The delivery service of STEPR Retail is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or other non-permanent addresses.

c) The cost of the shipments may not be included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact shipping cost.

d) If your order is only delivery (without installation), it will be considered as delivery "at street level (entrance of house or block of apartments)". Therefore, the User is responsible for moving or placing the machine in the place of his choice.

e) If your order is with 2 man Delivery and Installation In this modality our technicians will carry the machines in their own vehicle at a date and time previously agreed with you. The machines will be assembled, tested and all the packaging carried to be recycled. The cost of this service may vary depending on the number of machines and the house access. We recommend requesting a custom quote for orders with this service.

Special Note: The price of in-house delivery and / or professional installation does not include carrying the product upstairs (due to volume and weight). If you want delivery and / or installation under these conditions you must contact us and request a quote.

a) The User acknowledges that all the elements of the Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of its contents, and the computer programs used in relation to them, they are protected by intellectual and industrial property rights of STEPR Retail or of third parties, and that the General Conditions do not attribute any other rights to those industrial and intellectual property rights than those specifically contemplated therein.

b) Unless authorized by STEPR Retail or, where appropriate, by the third party holders of the corresponding rights, or unless it is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow the access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information that he accesses through the use of the Store solely for his own needs, obliging himself not to directly or indirectly carry out a commercial exploitation of the materials, elements and information obtained through the same.

c) The User must refrain from circumventing or manipulating any technical devices established by STEPR Retail or by third parties in the Store.

STEPR Retail facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services provided through the Website. The user must keep under his sole responsibility the passwords in the strictest and absolute confidentiality, assuming, therefore, how many damages or consequences of all kinds derive from the breach or disclosure of the secret.

For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the User. The User undertakes to notify STEPR Retail immediately of any unauthorized use of his password, as well as access by unauthorized third parties to it.

The information, products and services published on this website may include inaccuracies or errors, including pricing errors. Specifically, STEPR Retail does not assume any responsibility for errors or inaccuracies of any kind or guarantee the accuracy of the information and description of the products, accessories, gifts and services shown on this website (which includes, without limitation, prices, photographs , general descriptions of the products, etc.); much of this information is provided by the respective suppliers.

All products on our website and in our catalogs are covered by a manufacturer's warranty. If you use any of the products in an environment other than in a domestic environment, please call us to check if the product in which you are interested or are buying has a guarantee for the environment that will be used.

For example, a product with a domestic warranty will not have any warranty if used in a Commercial or Semi Commercial environment. If you are not sure which classification of use you need please contact our telephone +44 (0) 20 4579 3348 and we will be happy to check if the products are suitable for your need. No product warranty will be covered, if the damage is caused by abusive or unreasonable use, nor if the customer alters the product in any way or if the customer does not provide reasonable and necessary care.

Warranties also vary from manufacturer to manufacturer. If you require any clarification of the guarantee terms for certain products we will be happy to provide you with the necessary information.