Frequents questions

The stair climber was born in the 1980s and since then, it has been one of the most famouspieces of fitness equipmentover the world. Unfortunately for us, there has been little to no evolution in the machinesince then, until now.... Introducing STEPR, the next-generation stair climber.

Designedto fitin your home, from garageto basement. Redesigned from the ground up. Our “fit anywhere” compact footprintwill have you ‘stepping’ virtually across the globe. STEPR is the most effective cardio workout, period. 400 plus caloriesin 30 minutes. You’ll feel the burn.

Now all you need is some motivation…. don’t worry we've got you! A huge library of coach-led, On-Demand classes. Plus STEPR’s ecosystemof streaming entertainmentand functional fitness. With your favourite showsand workoutsat your fingertips, you’ll never lose motivation.

Connected… Effective…. Compact…. The biggest thing to happen to the stair climber in 40 years!

Meet STEPR

The benefits of using a STEPR are numerous. For one, using a STEPR is an excellent way to get your heart pumping and increase your overall cardiovascular healthand fitness levels. In addition, many people find that using a STEPR also helps to improve their strengthand muscular endurance as they work out on the machine.
Finally, by workingout on a STEPR, you can also help to improve your bone health by stimulating bone formation and density.
Overall, there are many benefits to using a STEPR, making it an excellent addition to any fitness routine.

Pre-Order deposits are fully refundable. Your deposit acts similar to a Kickstarter campaign. It allows the STEPR team to gauge the volume required to begin the manufacturing process. As a thank you for being one of our first customers we're offering exclusive early bird discounts & perks. Don't miss out on securing these savings! When purchasing a STEPR the 'pre-order deposit' will be used as a partial payment and reduce the total purchase amount. Please see the full 'Terms of Pre-Order' in the product page

Currently STEPR will be available for 'Pre-Order' in the following countries;

• · Italy
• · Spain
• · United Kingdom
• · Deutschland
• · French

Dimensions

• · Height: 82"
• · Length 50" x 29" Wide
• · Weight: 286 lbs
• · Footprint: 3.5 ft. L x 2.3 ft. W smaller than your average Yoga Mat or Treadmill!

Build materials

• · Unit Materials: welded Steel and moulded Casing
• · Stairs: 'Stadium stairs', textured for non-slip, 15.7" W x 8.6" D x 4.9" H
• · Mobility: built-in castors wheels, fits through standard door frames

Screen, sound & connection

• · Connected 27" rotating touchscreen with 360º of movement to seamlessly shift from stepping to strength, yoga and more
• · Resolution: 1080p HD• Audio: 2/4 channel
• · Charging: wireless charger built-in
• · Wifi: enabled
• · Bluetooth: enabled

User Measurments

• · User Height Range: 4'11 - 7'2
• · Weight Range: 95lb min & 300lb max
• · Step Height: 4.9" Stadium Steps
• · Ceiling Height:8ft. to ensure steprs have adequate headroom

Safety

Auto sensing emergency stop Manual emergency stop

• · User Height Range: 4'11 - 7'2 br
• · Weight Range: 95lb min & 300lb max

There's no doubt that stair-climbing workouts are an extremely effective way to burn calories. According to the 2011 Compendium on Physical Activities, stair climbing expends approximately 9.0 METs. (A MET, Metabolic Equivalent, is a unit of measuring energy output from physical activity; 1 MET = 1 calorie/kilogram (of bodyweight) per hour and is the amount of energy expended while sitting at rest.) Walking at a comfortable pace is approximately 3.3 METs, which means that running stairs can burn about three times the number of calories as going for a walk for the same amount of time.

The average US male at 200lbs can burn up to 400+ calories in 30mins when climing stairs fast. Handy calorie burinng calculator here. | Compendium of Physical Activities

We will start shipping in July 2023. If you pre-order now, you're guaranteed to get one of the first STEPR machines, a free year's subscription and an accessory pack made up of: Resistance Band Set, Weight Vest, Heart Rate Monitor and Booty Bands. The £100 pre-order deposits will lock in your amazing pre-order price of £2,999 & come directly off this price when it's time to complete your purchase. The MSRP after pre-sales will be £3,999.

Afterwards, you will have the option to purchase the STEPR membership which will cost about £19/mth allowing you to watch your favourite streaming & fitness services, access our full on-demand workout library with hundreds of classes from STEPR sessions to yoga, functional & resistance training, full workout history, multiple profiles so everyone in the house can use the STEPR. Or you can choose to use the free STEPR membership where you can 'free step' and create your own workouts.

Didn’t you like the color? The machine is not what you were expecting? Have you changed your mind? No problem!
You have the right to cancel this contract within a period of 14 calendar days without the need for justification. The cancellation period will expire after 14 days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

The right of cancellation will not be applicable to contracts that refer to the provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part. that you are aware that, once the contract has been fully executed by the employer, you will have lost your right of cancellation.

All our new products come with a return sheet. You can also request it by: [email protected]. By sending the mail or returns sheet,we will confirm receipt of the same and we will start the reverse logistics.

You must send the item packed in its box to our facilities and place your invoice or your order within it, without being a mandatory requirement to exercise the right of cancellation. If you do not have a transport company, from Force USA Retail, we will contact you to arrange for a transport company to remove the product, the removal of the item is done at street level (it will be considered as removal "at street level" at the entrance of the house / chalet or block of apartments / flats) Therefore, the client is responsible for moving the box to the entrance of the house or apartment block, so that the transport managed by us, can withdraw the product.

If the merchandise has not arrived at our facilities, the payment may be withheld until the consumer shows proof that the shipment has been made correctly. We will proceed to pay you the amount of the purchase.

Important: The customer in the case of a return will be refunded the amount of the item (discounting the transport costs managed by us, if applicable).

DO NOT APPLY for RETURN shipping costs, delivery costs inside the house, the installation costs, delivery service costs at home and installation, both made and failed attempts due to external problems (the article does not fit in the elevator, by the steps or in the area where you want to locate the equipment).
We will keep you informed throughout the process.

STEPR comes with a limited warranty that includes:

• · Consumer products: 2 year warranty
• · Commercial products: 2 year warranty

We stand behind the quality of our equipment and offer an industry-leading warranty on all of our products, giving you peace of mind when choosing any ForceUSA product.
Warranties will only be valid for the original purchaser with proof of receipt and a valid order number.

Important information: Warranties will be void for any product that has been damaged as a result of misuse, neglect, alteration, tampering or improper storage.Warranty claims will not be accepted on products that have become unusable through prolonged use and have reached the end of their useful life through normal wear and tear.

STEPR carries more than 1.000.000£ in stock at any given time. We are one of the few fitness distributors with this capacity and quantity of products ready to be shipped in 24 hours.If you bought a machine with us before 12.00 and we have it in stock, it will leave our warehouse the next day. In this case, depending on where you live and your chosen delivery method, you will receive your product in 8 to 12 working days once dispatched.

Exceptions:
2 man delivery inside the house + Professional installation: We will dispatch the product directly to the technician taking 1-4 work days approximately. Once he receives it he will contact you in 1-5 work days to book a delivery + installation date and time suitable for you.

Full Domestic and Commercial Gyms: If we are building your gym, at the time of purchase, the Sales Person will indicate the approximate delivery time. You can always contact us directly to follow your order at [email protected] or with the salesperson who attended you.

Out-of-stock products: Due to the high turnover of certain products, it may be that you have purchased a product that we no longer have.

In this case we will contact you within 24-48 hours with a new approximate delivery time. It is our policy to offer our customers superior products at the same price.

Orders dispatched directly from the manufacturer: Delivery times may vary depending on the brand, we will let you know the delivery date as soon as possible.
Due to high volumes of orders over the Black Friday - Christmas period, delivery times may vary.

At STEPR, we offer white glove delivery service for an extra cost that guarantees your packages will be delivered right to your doorstep with care and attention. Our professional drivers are trained to handle even the heaviest and most fragile items with expert precision, ensuring that your packages arrive safely and securely. With our convenient online tracking system, you can easily keep tabs on your packages at every stage of the delivery process.

Yes

Yes, via bluetooth

Yes, via bluetooth

The STEPR has 2 wheels for moving and is designed to fitthrough standard door frames. We recommend a standard 8ft ceiling height for the room you will be using the STEPR in.

Yes, it will available soon on the website

No, the unit must be connected so that it can be used.

Yes, there is a free membership option so STEPR can be used free of charge. This option will allow you to 'free step'.

Yes, Zwift & Strava on roadmap

Yes, it does.

STEPR unit has 24 resistance levels

It has an endless staircase design with 3 users facing stairs at a time

2

Yes, and we will provide easy-to-read assembly instructions

Designed is Australia, Manufactured in China

It is light Commercial

136 kg / 300 lbs

Exact Force Induction brake

24-137 SPM

27" Touch panel, 360º swivel & 45º pivot allow us in any location and ability to swing for all non STEPR on-demand classes & streaming

Standard US